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Se-ma-No Electric cooperative

Questions You May Have for SE-MA-NO

7. Will your crews continue to respond to outages?

Yes. Crews will continue to respond to outage calls to ensure electric service remains available to members. We ask that members of the public maintain a safe distance from crews working in the field in order to minimize their exposure.

4. When will the office reopen?

We will reopen the office as soon as we can safely do so and on the advice of public health officials. We know this temporary change may create additional difficulties for consumer-members and we appreciate their patience as we navigate this difficult situation. 

5. Has anyone at your office become infected?

No: At this time no one on our staff has become infected with the virus. We continue to do everything possible to ensure they stay healthy. Your assistance is appreciated.

3. Why is your office closed?

This is not only for your safety but for the safety and wellbeing of our employees. While we have plans in place to continue providing reliable electric service, we have several ways to help limit the potential spread of the coronavirus. Closing the office to everyone except employees is one of the key steps public health officials are recommending. We strongly encourage all members to instead use one of the many convenient options we offer to make a payment or contact us. 

SE-MA-NO office is closed to the PUBLIC until further notice.

8. Where can I get more information about this virus?

The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. That number is 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

1. Is SE-MA-NO prepared for this situation?

Yes. Protecting the energy grid and ensuring a safe and reliable supply of electricity are the top priorities of the electric power industry. In order to do this, SE-MA-NO is focusing on the need to ensure that their employees and their families are healthy and safe. In the normal course of our operation, we face many situations such as ice storms, tornadoes, vehicle crashes and flash flooding that affect power supply. We have plans in place to deal with all of these situations, and these same plans can be used to ensure we continue to provide you with the service you expect during this situation.

9. What else do we need to know?

This is a rapidly evolving situation, and we will address the challenges as they occur. But know that, in the face of any difficulty, we are here to keep the lights on. We thank you for your patience and understanding during this time.

A wealth of information is available at the Centers for Disease Control and Prevention website. has a lot of statistical information related to cases, deaths, countries, death rate, incubation, age and symptoms.

6. What will you do if all of your employees get sick?

While we are doing everything in our power to ensure our employees stay healthy, we have contingency plans should some of our staff become sick. Missouri’s electric cooperatives have a Mutual Assistance Plan in place that can quickly bring in workers from other electric cooperatives should the need arise. This plan has worked well when we have been hit by major storms. It will also help us during this crisis. In addition, we have a strong working relationship with a number of electrical contractors that can be added to our work force if needed.

2. Will we lose power because of the virus?

No negative impacts to delivery of electricity have occurred or are expected due to this pandemic. We continue to take all appropriate measures to prevent the spread of the coronavirus, protect employees and safeguard the electric system. Our combined efforts from all facets of our three-tiered generation, transmission and distribution system will ensure the reliable delivery of electricity that members expect.